TERMS & CONDITIONS

ABOUT THESE TERMS

Welcome to Maine Recon. These Terms & Conditions apply to use of our website and online storefront and, where accepted or incorporated into a booking or service authorization, to purchases and services provided by J2D Ventures LLC, doing business as Maine Recon (“Maine Recon,” “we,” or “us”).

Browsing this page alone does not necessarily establish agreement to every service-related provision. Specific estimates, work orders, signed authorizations, financing agreements, manufacturer warranties, membership agreements, and checkout disclosures may include additional terms. For a particular transaction, its specific written terms control if inconsistent with these general terms.

Nothing here excludes or limits a right or remedy that cannot legally be excluded or limited.

ESTIMATES, PRICING & SCOPE

Published prices generally reflect a defined service and an expected vehicle category. Actual pricing may vary based on vehicle size, configuration, condition, accessibility, contamination, and requested work. Unless explicitly described as a firm quote, website prices and initial estimates are starting points, not promises that every vehicle will require the same labor.

We will explain material changes to the agreed scope or price and request customer authorization before performing additional chargeable work. Examples include excessive pet hair, sand, salt, mud, odor remediation, heavy staining, paint correction, and specialty restoration. Work not included in the approved scope is not automatically included because it is visible or related to the service.

Taxes, optional add-ons, and any applicable charges will be disclosed before the customer is obligated to pay.

BOOKING FEES & RESERVATIONS

Online appointment requests may require review and confirmation by Maine Recon. Submitting a request does not by itself guarantee a reserved appointment.

We use the term booking fee for an advance payment required to reserve technician time, equipment, and facility capacity. The amount required will be displayed or communicated before payment. Unless an offer expressly states otherwise, the booking fee is applied toward the total price of the booked service.

Booking fees are subject to the cancellation and rescheduling terms below. The name “booking fee” does not by itself determine whether an amount is refundable. Applicable charges and restrictions must be disclosed before payment and remain subject to applicable law.

We may decline or postpone work where safety, vehicle condition, access, staffing, weather, or technical limitations make a service impractical. If Maine Recon cancels and cannot provide the service, the customer may choose a refund of the booking fee to the original payment method or an alternative appointment.

CANCELLATIONS, RESCHEDULING & NO-SHOWS

We ask customers to give us as much advance notice as possible. Appointment time is reserved specifically for the customer and may be difficult to fill on short notice. The following is Maine Recon's cancellation policy for bookings made after this policy is disclosed and accepted; any transaction-specific written terms and applicable law control.

More than 72 hours before the appointment

A customer who cancels more than 72 hours before the scheduled appointment is eligible for a refund of the booking fee to the original payment method, less a $10 administrative cancellation charge when that charge was disclosed and agreed to before payment and is legally permissible. This charge is intended to offset reasonable transaction and administrative handling costs; it is not an additional undisclosed processing surcharge. Where the charge cannot lawfully apply, we will refund the amount required by law.

Within 72 hours of the appointment

For a cancellation or rescheduling request received less than 72 hours before the scheduled appointment, Maine Recon may retain the booking fee as a cancellation charge for reserved capacity and resulting scheduling losses, to the extent the amount is reasonable, properly disclosed and permitted by law. Retention is not automatic where the law requires a different outcome.

Courtesy credit for late cancellations

At management's discretion, Maine Recon may voluntarily issue a courtesy service credit for some or all of a retained booking fee. When granted, the credit may be used toward any eligible Maine Recon service, not just the original service or vehicle. Our customary courtesy redemption period is 12 months from the original scheduled appointment date, and the specific credit terms will be confirmed in writing when issued. We do not represent that a courtesy credit automatically expires or is forfeited where applicable law protects the balance or requires a longer period.

No-shows and exceptions

Failure to attend a confirmed appointment without notice may result in retention of the booking fee on the same disclosed, lawful basis as a late cancellation. Maine Recon may make exceptions for emergencies or other circumstances at management's discretion. A courtesy exception in one case does not guarantee the same exception in another.

If Maine Recon cancels

If Maine Recon cancels an appointment and does not provide the scheduled service, the customer may choose a full refund of the booking fee or a mutually agreed rescheduled appointment. Nothing in this section limits nonwaivable consumer rights.

VEHICLE PREPARATION & ACCESS

Customers are responsible for providing accurate vehicle information and a vehicle that can be safely accessed and operated as reasonably necessary for the authorized work. Please remove cash, jewelry, valuables, firearms, sensitive documents, and other personal property before drop-off. Tell us about known mechanical, electrical, water intrusion, alarm, aftermarket accessory, or other conditions relevant to the work.

Some services require moving seats, operating windows, opening compartments, moving the vehicle within the facility, or conducting a limited functional check. We will not intentionally perform unrelated repairs or road testing beyond what is reasonably necessary and authorized.

We will use reasonable care with personal property, but cannot verify or inventory every item left inside a vehicle. This provision does not excuse our negligence or other liability that cannot legally be waived.

PRE-EXISTING DAMAGE & INSPECTIONS

Vehicles may arrive with scratches, chips, worn finishes, failing clear coat, loose trim, damaged upholstery, brittle plastics, previous repairs, aftermarket film, corrosion, or hidden defects. We may document condition through photographs, notes, and inspection records before, during, and after service for quality assurance and dispute resolution.

Cleaning, polishing, heat, moisture, pressure, or removal of embedded contamination may reveal previously concealed deterioration. We will use appropriate professional judgment and discuss material risks when reasonably identifiable. We are responsible for damage caused by our failure to exercise reasonable care, but not for damage that existed before service or deterioration not caused by our work.

Customers should identify areas of concern before service begins and raise any observed issues promptly so we can inspect and document them fairly.

DETAILING, CLEANING & RESTORATION

Our goal is high-quality, professional care, but results depend on age, materials, maintenance history, contamination, previous work, and existing condition. A detail is not a guarantee of factory-new appearance. Permanent staining, etching, scratches, odors, biological contamination, and wear may not be fully correctable without additional specialized services.

Interior cleaning, extraction, odor treatments, dehumidifying, paint enhancement, and correction each have defined limits. A maintenance wash or exterior detail does not automatically include full paint correction. Where additional work may help, we will explain options and seek approval before charging for it.

We may stop or decline a procedure if continuing could create unreasonable risk of damage or harm.

CERAMIC COATINGS, PPF, TINT & GLASS TREATMENTS

Protection products differ in composition, coverage, expected life, appearance, maintenance requirements, and warranty terms. A ceramic coating is not scratch-proof or chip-proof. Paint protection film (PPF) is not indestructible. Window tint and glass treatments have application-specific limitations.

Durability descriptions such as “2-year” or “5-year” identify the product or package designation and are not unconditional guarantees of performance for that entire period. Actual outcomes depend on installation, environmental exposure, vehicle use, cleaning practices, maintenance, and any written manufacturer or installer warranty.

Product-specific warranties, exclusions, cure times, aftercare instructions, maintenance requirements, and remedies will be supplied where applicable. On PPF-covered panels, care instructions must follow the outermost film surface, even if ceramic protection exists elsewhere. Customers are responsible for following the applicable written aftercare instructions.

Window tint darkness and placement must comply with applicable law. We may decline a requested installation that we reasonably believe is unlawful or unsafe.

COMPLETION, PICKUP & SERVICE CONCERNS

We inspect completed work and encourage customers to review their vehicles at pickup. If something appears to have been missed or performed incorrectly, please contact us promptly with details and, when possible, photographs. We will assess the concern in good faith and may offer an inspection or reasonable corrective work when appropriate.

We do not require customers to waive statutory rights or accept rework as their sole remedy. Remedies depend on the facts, the agreed scope, applicable warranties, and law. If a vehicle cannot be collected at the agreed time, contact us to make arrangements. Any storage charge must be separately disclosed and authorized where required.

PAYMENTS, CHARGES & REFUNDS

Payment is due according to the estimate, invoice, checkout disclosure, or signed agreement. We may use third-party processors, including our booking and online storefront providers, to securely process transactions. Financing or installment arrangements offered by third parties are governed by their separate agreements.

Refunds are evaluated according to the item or service purchased, work already performed, the booking-fee and cancellation terms disclosed and agreed before purchase, applicable written warranties, and consumer law. A service that has been performed is not automatically refundable simply because a customer changes their mind; this does not limit remedies for deficient services or other legal rights.

If you believe a charge is incorrect, contact us promptly so we can review the invoice and supporting records.

CAR CARE COLLECTIVE MEMBERSHIPS

Car Care Collective (CCC) memberships may provide scheduled maintenance visits, preferred benefits, and recurring or annual payment options. Eligibility, included services, visit frequency, enrollment requirements, renewal, cancellation, and reentry conditions are defined in the specific membership agreement and offer presented at enrollment.

For recurring billing, we will disclose the amount, billing frequency, renewal and cancellation terms, and how to cancel before obtaining affirmative authorization. We will provide required acknowledgments and notices. Cancellation stops future charges according to the disclosed terms and applicable law; it does not automatically refund services already delivered.

Where the applicable CCC offer requires a Signature Full Detail reset for used vehicles or for reentry after cancellation, that requirement will be stated before purchase. We will not silently change the price or material terms of an existing membership.

GIFT CARDS, PROMOTIONS & THE VAULT

Gift cards, purchased prepaid service credits, discretionary cancellation courtesy credits, promotional bonuses, and Vault offers may have different rules. Courtesy credits issued under Section 04 are not sold as gift cards, but any legal protections applicable to a credit still apply. The purchase page or written offer will specify what is being purchased, the amount paid, the promotional value (if any), eligible services, redemption method, combination restrictions, and any lawful time limits.

Purchased gift-card value will be treated in accordance with applicable federal and Maine law, including restrictions on expiration and fees. Promotional value may be subject to separately disclosed lawful conditions; we will distinguish it from the underlying amount paid. Vault products are governed by their specific written purchase and redemption terms and should not be assumed to be interchangeable with ordinary gift cards.

Promotions cannot be retroactively applied to completed transactions unless expressly offered. We reserve the right to correct genuine pricing or listing errors before accepting an order, subject to applicable law and any payments already collected.

PRODUCTS, PICKUP, SHIPPING & RETURNS

Product availability, fulfillment method, shipping charges, estimated delivery, and any return restrictions will be shown at checkout or in the applicable product listing. Delivery estimates are not guaranteed arrival dates unless expressly stated.

If a product is unavailable after purchase, we will contact you regarding an appropriate substitute, revised fulfillment, or refund. Products should be inspected on receipt and shipping damage or fulfillment errors reported promptly with supporting photographs when available. Any return or exchange policy will be disclosed before purchase and will not override rights provided by law.

WEBSITE, ONLINE STORE & THIRD-PARTY SERVICES

Our website, booking tools, payment processors, and virtual storefront may be operated using third-party platforms. Their availability, security features, and separate terms or privacy notices may apply when you use those services.

Website descriptions, photographs, and examples are intended to explain our services and may not depict the precise result achievable on every vehicle. We work to keep information accurate but may correct errors and update content. Users may not interfere with website security, misuse forms, submit fraudulent transactions, or copy our original content for unauthorized commercial use.

Links to third-party websites are provided for convenience and do not mean we control or endorse all of their content.

COMMUNICATIONS, TEXT MESSAGES & PRIVACY

We may contact you about estimates, appointments, invoices, service progress, safety concerns, or completed purchases using the contact information you provide, consistent with applicable law. Marketing email and text messages are separate from essential transactional communications.

We will obtain any legally required consent before sending automated or promotional text messages. Consent to marketing is not a condition of purchase. Where applicable, marketing texts will include clear opt-out instructions, such as replying STOP; message and data rates may apply. Frequency and other program disclosures will be provided at the point of enrollment. These terms alone do not constitute consent to receive marketing messages.

Information about what personal data we collect, why we use it, how it is shared, retention, and privacy choices should be provided in a separate Privacy Policy. We do not claim that a third-party provider's privacy policy is our own.

WARRANTIES & LIMITS OF LIABILITY

We stand behind the work and express warranties we actually provide. Any written service or manufacturer warranty governs its stated coverage, exclusions, duration, and claim process. Except where prohibited by law, we do not promise results or coverage beyond those expressly stated in the applicable written agreement.

To the extent permitted by law, neither party is responsible for losses caused solely by circumstances outside that party's reasonable control. Nothing in these terms excludes responsibility for our negligence, willful misconduct, fraud, damage we cause, or any obligation that cannot legally be limited. We do not impose a blanket waiver of claims for vehicle damage or personal injury.

Customers must give us a reasonable opportunity to inspect an alleged service issue where practical, without forfeiting legal rights or delaying urgent safety-related repairs.

QUESTIONS, DISPUTES & GOVERNING LAW

If a concern arises, please contact Maine Recon with the relevant invoice, service date, and a description of the issue. We aim to investigate and resolve concerns promptly and fairly.

These terms are interpreted under applicable Maine law, except where controlling federal law or other mandatory rules require otherwise. Any court proceedings will take place in a court with proper jurisdiction and venue. Nothing here imposes mandatory arbitration, a class-action waiver, or a waiver of access to consumer protection agencies or courts.

CHANGES TO TERMS & CONTACT

We may update these website terms from time to time. The effective date at the top indicates the current posted version. Changes will not retroactively alter an existing completed purchase or signed agreement without an appropriate legal basis and any required consent or notice.

For questions about these terms, a purchase, or a service, contact us using the details below.